Returns & Exchange

Third Avenew will refund your item in full, or offer you an exchange if -
1. The item has not been monogrammed.
2. The item has not been used, altered or damaged.
3. The item is in all it’s original packaging, inclusive of tags.
4. You are returning your item within 14 days of purchase, with a proof of purchase receipt.

How do I return an item?
1. Contact us at office@thirdavenew.com with your order number and reason for return, inclusive of images if required.
2. Once approved, we will issue you with a returns label to place on your parcel.
3. Securely package the item, inclusive of all original tags and packaging.
4. Attach the Australia Post label to the outside of the parcel and drop off at your local Australia Post Office.

Further information:
Third Avenew reserves the right to refuse return or exchange of any item if it does not meet the requirements stated above.
Shipping charges paid at the time of purchase are non refundable.
Items that have been personalised are exempt from returns or exchanges, unless deemed faulty by a Third Avenew representative.