FAQ

Third Avenew frames are designed in Australia, and crafted in our exclusive Italian design house.

Email 
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ffice@thirdavenew.com

When you shop at thirdavenew.com, we are committed to making you happy, so you may exchange or return your frames, for any reason within 14 days of purchase.
Please return products as new, unworn, with all original tags and packaging, and with a proof of purchase receipt.
*Note Sale items and customised items are final sale, and cannot be returned.
Further info on our return policy can be found in the Terms and Conditions.

We offer free returns for Australian customers.

1. Contact us via email at office@thirdavenew.com with your order number and reason for return, inclusive of images if required.
2. Once approved, we will issue you with a returns label to place on your parcel.
3. Securely package the item, inclusive of all original tags and packaging.
4. Attach the Australia Post label to the outside of the parcel and drop off at your local Australia Post Office.

If you wish to modify or cancel your order, please email us at office@thirdavenew.com. We will make every effort to accommodate your request, but in some cases, for example if the item has already been shipped, or the item is customised, we will be unable to cancel orders.

At Third Avenew we want you to shop with confidence! Third Avenew frames have been carefully curated with the greatest attention to quality and detail, however, if your shades have an issue due to a defect in workmanship or materials used, we will repair or replace them at absolutely no cost with our 12-month warranty policy. While we can’t cover for scratches or accidental damage, all manufacturing faults are covered for a period of 1 year from date of purchase.
Further info on our warranty policy in the Terms and Conditions.

Standard shipping (2-7 business days after dispatch) is complimentary within Australia.
Express shipping (1-2 business days after dispatch) is AU$15 within Australia.
International shipping is at a set rate of AU$25. All international orders are sent via air and can take between 7-21 days, depending on your location. Please be aware that in some countries, taxes and duties may be applicable.
If you have a special request on an urgent order, please email office@thirdavenew.com and we will attempt to accommodate.

Third Avenew sunglasses are created with high performing lenses that have a good UV protection. All our lenses are Lens Category 2 or 3 (medium to high sun glare reduction), made of fine quality materials produced in Italy by leading European suppliers. You can find the lens category for each pair of shades in each description on the website or attached to your pair.

Absolutely! Third Avenew specialise globally in customised sunglasses making each frame unique. You can personalise your favourite Third Avenew shades with your initials or name, with different colour options depending on the style. 

Your sunglasses dimensions can be found on each product page, along with a diagram to show sizing for each style. Our sunglasses experts are also always happy to help you with selecting frames that will suit your face so don’t hesitate to get in touch via email at office@thirdavenew.com

Our frames are perfect for prescription.